Your scheduled and pre-paid session is a time that has been reserved exclusively for you. Missed appointments or cancelations without proper notice prevent us from treating other patients in need. To avoid no-show charges for the full fee of your visit you must cancel or reschedule your new patient appointment forty-eight working hours in advance. For follow-up patients cancelations or rescheduling to avoid charges should be twenty-four working hours in advance.
You should cancel or reschedule your appointment at the patient portal.
If you arrive late to your session the doctor will only be able to see you for the remaining time of your appointment. Dr. Baez will not be able to extend your session as it will affect the care of other patients waiting.
There are no fee refunds for missed appointments or late cancelations except in cases of documented medical emergencies.
As a practice courtesy, you can request to go on the waiting list or login into the waiting room. To avoid any extra charges you will need to be seen within forty-eight working hours of your pre-paid missed appointment.